Training Program (Online)
Digital Period
30 minutes Video material, mixed with slides
&
Physical Program
2 Day Training Program
LEARNING OBJECTIVES
- To win the post COVID19 decade as a responsible, stable, profitable and innovative bank
- To accelerate digital transition in your bank
- To understand the power of ambidextrous banking: optimizing your current market positions, while also exploring future opportunities
- To transform legacy banking channels in a responsible, yet profitable way
- To learn from the global best practices of entirely digital banks
- To profit from the overarching global trend of digital market convergence
- To cooperate and compete simultaneously with new entrants to the banking market
- To master the techniques of matching Baby Boomers with digital and hybrid channels
- To make sure you are consciously, deliberately and carefully avoiding the seven strategic mistakes in corporate innovation
- To understand the leading metrics to measure the efficiency and profitability of banking innovation
- To identify global best practices in successful digital banking product development
- To differentiate, dissect and to be able to make decisions about: innovation labs, CVC, intrapreneurship programs, acceleration, incubation and more
- To link corporate social responsibility and digital transition in a powerful and meaningful way
- To hedge the risks of digital transition and to think through, design and deliver your corporate innovation narrative
TARGET GROUP
Retail banking / Digital channels / Digital transition / Digital strategy / Marketing / Operations / Product development / Key segments (retail, SME, premium) / Payments / IT / Communications / HR / Risk management / Wealth management / Partnerships / Mobile banking / Branch network, ATM network / Additionally as a forward looking key step: young talents, bankers who are Millennials themselves
Digital Period
(30 minutes Video material, mixed with slides)
| WEEK 1
|
Global Best Practices in Accelerated Digital Banking Transition
LEARNING OBJECTIVES:
- Categorize future financial services related technologies
- Relate different technologies in terms of viability, short term opportunities
- Check which technologies are beneficial for your bank operationally and tactically
- Sketch short term plans for your bank to advance in key digital transition areas
|
| WEEK 2
|
Emerging Digital Technologies in Financial Services
LEARNING OBJECTIVES:
- Monitor international best practices
- Differentiate between tactical opportunities versus strategic transition
- Diagnose gaps in your bank’s digital journey
- Question the PR aspects of digital while solve the ‘Banking Innovation Paradox’ and the ‘Red Queen Effect’
|
| WEEK 3
|
The Future of the Branch and Other Physical Channels
LEARNING OBJECTIVES:
- Recognize the tension between Baby Boomers and Millennials in terms of channel preference
- Distinguish between digital, hybrid and physical channels
- Practice the ‘Underhill Paradigm’ of banking channel transition
- Illustrate the ‘Underhill Paradigm’ by real life examples
|
| WEEK 4
|
Artificial Intelligence in Banking: Evolution or Revolution
LEARNING OBJECTIVES:
- Recognize the rhythm of ‘AI Winters’ versus ‘AI Summers’
- Compare ‘Big Data’ versus ‘AI’ solutions within banking
- Describe and discuss difficulties in applying AI within a well established banking environment
- Interpret GDPR regulations from a ‘data’, ‘big data’, ‘AI’ perspective
|
| WEEK 5
|
Clayton Christensen and Digital Disruption in Financial Services
LEARNING OBJECTIVES:
- Categorize future financial services related technologies
- Relate different technologies in terms of viability, short term opportunities
- Check which technologies are beneficial for your bank operationally and tactically
- Sketch short term plans for your bank to advance in key digital transition areas
|
| WEEK 6
|
Beyond Smartphone in Banking: How 5G Technology Reshapes Digital Devices
LEARNING OBJECTIVES:
- Interpret the hardware consequences of 5G technology
- Diagram AR, VR, MR and XR
- Recognize the already existing use cases of AR and VR in finance
- Express your vision and roadmap of Smart Phone vs AR, VR transition
|
| WEEK 7
|
The Beauty of Technology in Banking: Digital Convergence in Practice
LEARNING OBJECTIVES:
- To enjoy key aspects of cooperation with technology companies
- To propose theoretically to local e-commerce and telecom companies a vision of cooperation
- To relate to and to recognize startups in emerging technologies such as Quantum Computing as a bank
- To diagnose the utopisticversus distopisticaspects of emerging technologies
|
Physical Program
2 Day Training Program
Day 1: WINNING TRANSITION STRATEGY
|
| 09:00-09:30
09:30-10:45 |
Welcome, Introduction and Warmup
1. Ambidextrous, Bionic and Hybrid Banking
- The Ambidextrous Bank: Business and Usual vs Emerging Business, Unit Level KPIs, Management Challenges
- Hybrid Channels: Video Banking, The Video Banking Matrix, Hybrid Chat, Hybrid Onboarding, Hybrid Wealth Management
- Legacy Channels: Multi-Brand Branch Network, Agnostic Branch Network, Digital Showcase Branches, Lifestyle Branches, Call Center versus Community, From Bricks to Clicks
- The 5 Phases of Channel Transition: Physical, Digital, Multichannel, Omnichannel, Optichannel
|
| 11:00-12:30 |
2. Lessons of Challenger Banks, Neobanks and FinTech Startups
- Three Key Lessons from Challenger Banks: Cost Structure, Competitive Market Structure, Interface Design
- UK Neobanks: ‘Monzo’ Agility, ‘Monese’ Stability, ‘Starling’ Platformification, ‘First Direct’ Miracle, ‘TransferWise’ Network
- FinTech Startups, Vital Lessons: Wallets, WealthTech, Marketplace Lending, Remittances, Blockchain
- Digital Convergence in Practice: GAFA, Tech Giants, MNOs, Ride Hailing Services, Gaming, Budget Airlines
|
| 12:30-13:30 |
Lunch |
| 13:30-14:45 |
3. Baby Boomers, Gen X, Millennials, Gen Z in Banking
- Culture: Culture Eats Strategy for Breakfast, Innovation Risks
- Organizational Structure: Bionic and Phygital run by Millennials
- Millennial Employees: Crowdsourcing, Digital Participative Benefits, Millennials in the Boardroom, Employees and Channels
- GEN Z: Instant Generation, P2P Generation, Sharing Generation
- Selling Digital to Boomers: Digital Modesty, Innovation Communication, Venmo versus PayPal, eToro versus Brokerage
|
| 15:00-17:00 |
4. The 7 Strategic Mistakes in Corporate Innovation to Avoid
- L’Art Pour L’Art Innovation: Qualitative vs Quantitative Innovation
- The NOKIA Trap: The Deadly Power of Digital Convergence
- The KODAK Trap: Culture Eats Strategy for Breakfast
- Competitive Arrogance: Incumbents vs Challengers
- Innovation Paralysis: The Big Corporate Blame-Game
- Linear Myopia: FS vs Tech Adoption, HYPERSCALABILITY
- Tactical Mirage: PayPal from Palo Alto, SelfPay from Toronto
- Case Studies: Microsoft, Apple, Amazon
|
Day 2: SOURCES OF DIGITAL GROWTH AND PROFIT
|
| 09:00-09:30
09:30-10:45 |
Refreshing Day One and Warmup
5. Key Metrics of Digital Success in Banking: From Value to Profit
- ROI of Innovation: The Extinction Hedge, Innovation Investments, The ATE Model (Acquisition, Transaction, Engagement), DEM (Digital Experience Monitoring), EIAI (Employee Innovation Awareness Index)
- The Simplicity Rule: Limited Product Scale, Banking Light
- The 15 Percent Rule: The Rogers Scale of Market Timing
- The 4 Ps of Digital Product Development: Pretotyping, Prototyping, Piloting, Proof of Concept; Open Banking and APIs
- IN DEPTH CASE STUDY: DBS Bank from Singapore, global best practices of creating shareholder value from hybrid digitalization
|
| 11:00-12:30 |
6. Tactical Tools of Transition: From Excellence to Profit
- CVC: Corporate Venture Capital and the legend of ‘The Triple Bottom-line’
- Innovation Labs: Co-Labs, Research Labs, Showcase Labs, Best Labs
- Acceleration, Incubation: The ‘RAI’ Methodology, Corporate R&D
- Intrapreneurship vs Acquihire: From Google to Barclays Bank
- New Positions: Design, CX, FinTech, Open Innovation,
- Platformification: Data Synergies, Cross Financing, Simplicity in Action
- Case Studies: Citibank from USA, Barclays Bank from UK
|
| 12:30-13:30 |
Lunch |
| 13:30-14:45 |
7. Digital Corporate Social Responsibility, Long Term Profit Platform
- Digital Charity: The Barclays Break Even Project, Smile Money from Amazon, Tap and Give, Serving Special Needs by Smart Digital
- Green vs Digital: Ant Financial and the Forests,30 Climate Risks in Banking, Plastic Free Cards, Carbon Limit Purchase Apps, Cleantech
- Financial Inclusion: Inclusion by Digital Disruption, The Digital Detachment of Baby Boomers, Location Independence
- PR and Communication of Digital Risks: Cybersecurity, FinTech Risks, Third Party Risks, Hedging the Crypto-Hype, Roboadvisors and Automated Investment Risks, ‘GAN Risks’ on the Rise
|
| 15:00-17:00 |
8. Summary
- Concepts
- Tools
- Trends
- ‘To-Do’s
- Resources
- Digital Innovation vs Corporate Social Responsibility: Getting it Right
Evaluation and Termination of the Seminar |
TRAINER: Mr David Gyori
CEO of Banking Reports (London), Co-Author of ‘The FINTECH Book’ (international best seller published by Wiley & Sons), Judge of the European FinTech Awards (Amsterdam), Founding Member of the World FinTech Association (Seoul), Featured Writer of Finance Magnates (Tel Aviv).
