Accelerated Digital Transition in Banking - Tactics and Strategies to Win the Post Covid-19 Decade / b-Learning - IFB

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Catarina Santos
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+351 217916293
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c.santos@ifb.pt
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B-Learning

Accelerated Digital Transition in Banking – Tactics and Strategies to Win the Post Covid-19 Decade / b-Learning

Training Program (Online)

 

Digital Period
30 minutes Video material, mixed with slides
From 13th of April  until  25th of May

&

Physical Program
2 Day Training Program
10th & 11th of September

 

LEARNING OBJECTIVES

  • To win the post COVID19 decade as a responsible, stable, profitable and innovative bank
  • To accelerate digital transition in your bank
  • To understand the power of ambidextrous banking: optimizing your current market positions, while also exploring future opportunities
  • To transform legacy banking channels in a responsible, yet profitable way
  • To learn from the global best practices of entirely digital banks
  • To profit from the overarching global trend of digital market convergence
  • To cooperate and compete simultaneously with new entrants to the banking market
  • To master the techniques of matching Baby Boomers with digital and hybrid channels
  • To make sure you are consciously, deliberately and carefully avoiding the seven strategic mistakes in corporate innovation
  • To understand the leading metrics to measure the efficiency and profitability of banking innovation
  • To identify global best practices in successful digital banking product development
  • To differentiate, dissect and to be able to make decisions about: innovation labs, CVC, intrapreneurship programs, acceleration, incubation and more
  • To link corporate social responsibility and digital transition in a powerful and meaningful way
  • To hedge the risks of digital transition and to think through, design and deliver your corporate innovation narrative

 


TARGET GROUP

Retail banking / Digital channels / Digital transition / Digital strategy / Marketing / Operations / Product development / Key segments (retail, SME, premium) / Payments / IT / Communications / HR / Risk management / Wealth management / Partnerships / Mobile banking / Branch network, ATM network / Additionally as a forward looking key step: young talents, bankers who are Millennials themselves

 


 

Digital Period

(30 minutes Video material, mixed with slides)

 

WEEK 1
13th of April
Global Best Practices in Accelerated Digital Banking Transition

LEARNING OBJECTIVES:

  • Categorize future financial services related technologies
  • Relate different technologies in terms of viability, short term opportunities
  • Check which technologies are beneficial for your bank operationally and tactically
  • Sketch short term plans for your bank to advance in key digital transition areas

 

WEEK 2
20th of April
Emerging Digital Technologies in Financial Services

LEARNING OBJECTIVES:

  • Monitor international best practices
  • Differentiate between tactical opportunities versus strategic transition
  • Diagnose gaps in your bank’s digital journey
  • Question the PR aspects of digital while solve the ‘Banking Innovation Paradox’ and the ‘Red Queen Effect’

 

WEEK 3
27th of April
The Future of the Branch and Other Physical Channels

LEARNING OBJECTIVES:

  • Recognize the tension between Baby Boomers and Millennials in terms of channel preference
  • Distinguish between digital, hybrid and physical channels
  • Practice the ‘Underhill Paradigm’ of banking channel transition
  • Illustrate the ‘Underhill Paradigm’ by real life examples

 

WEEK 4
04th of May
Artificial Intelligence in Banking: Evolution or Revolution

LEARNING OBJECTIVES:

  • Recognize the rhythm of ‘AI Winters’ versus ‘AI Summers’
  • Compare ‘Big Data’ versus ‘AI’ solutions within banking
  • Describe and discuss difficulties in applying AI within a well established banking environment
  • Interpret GDPR regulations from a ‘data’, ‘big data’, ‘AI’ perspective

 

WEEK 5
11th of May
Clayton Christensen and Digital Disruption in Financial Services

LEARNING OBJECTIVES:

  • Categorize future financial services related technologies
  • Relate different technologies in terms of viability, short term opportunities
  • Check which technologies are beneficial for your bank operationally and tactically
  • Sketch short term plans for your bank to advance in key digital transition areas

 

WEEK 6
18th of May
Beyond Smartphone in Banking: How 5G Technology Reshapes Digital Devices

LEARNING OBJECTIVES:

  • Interpret the hardware consequences of 5G technology
  • Diagram AR, VR, MR and XR
  • Recognize the already existing use cases of AR and VR in finance
  • Express your vision and roadmap of Smart Phone vs AR, VR transition

 

WEEK 7
25th of May
The Beauty of Technology in Banking: Digital Convergence in Practice

LEARNING OBJECTIVES:

  • To enjoy key aspects of cooperation with technology companies
  • To propose theoretically to local e-commerce and telecom companies a vision of cooperation
  • To relate to and to recognize startups in emerging technologies such as Quantum Computing as a bank
  • To diagnose the utopisticversus distopisticaspects of emerging technologies

 

 


 

Physical Program

18th of June, 19th of June  / 2 Day Training Program

 

Day 1: WINNING TRANSITION STRATEGY

 

09:00-09:30

09:30-10:45

Welcome, Introduction and Warmup

 1. Ambidextrous, Bionic and Hybrid Banking

  • The Ambidextrous Bank: Business and Usual vs Emerging Business, Unit Level KPIs, Management Challenges
  • Hybrid Channels: Video Banking, The Video Banking Matrix, Hybrid Chat, Hybrid Onboarding, Hybrid Wealth Management
  • Legacy Channels: Multi-Brand Branch Network, Agnostic Branch Network, Digital Showcase Branches, Lifestyle Branches, Call Center versus Community, From Bricks to Clicks
  • The 5 Phases of Channel Transition: Physical, Digital, Multichannel, Omnichannel, Optichannel
11:00-12:30  2. Lessons of Challenger Banks, Neobanks and FinTech Startups

  • Three Key Lessons from Challenger Banks: Cost Structure, Competitive Market Structure, Interface Design
  • UK Neobanks: ‘Monzo’ Agility, ‘Monese’ Stability, ‘Starling’ Platformification, ‘First Direct’ Miracle, ‘TransferWise’ Network
  • FinTech Startups, Vital Lessons: Wallets, WealthTech, Marketplace Lending, Remittances, Blockchain
  • Digital Convergence in Practice: GAFA, Tech Giants, MNOs, Ride Hailing Services, Gaming, Budget Airlines
12:30-13:30 Lunch
13:30-14:45 3. Baby Boomers, Gen X, Millennials, Gen Z in Banking

  • Culture: Culture Eats Strategy for Breakfast, Innovation Risks
  • Organizational Structure: Bionic and Phygital run by Millennials
  • Millennial Employees: Crowdsourcing, Digital Participative Benefits, Millennials in the Boardroom, Employees and Channels
  • GEN Z: Instant Generation, P2P Generation, Sharing Generation
  • Selling Digital to Boomers: Digital Modesty, Innovation Communication, Venmo versus PayPal, eToro versus Brokerage
15:00-17:00 4. The 7 Strategic Mistakes in Corporate Innovation to Avoid

  • L’Art Pour L’Art Innovation: Qualitative vs Quantitative Innovation
  • The NOKIA Trap: The Deadly Power of Digital Convergence
  • The KODAK Trap: Culture Eats Strategy for Breakfast
  • Competitive Arrogance: Incumbents vs Challengers
  • Innovation Paralysis: The Big Corporate Blame-Game
  • Linear Myopia: FS vs Tech Adoption, HYPERSCALABILITY
  • Tactical Mirage: PayPal from Palo Alto, SelfPay from Toronto
  • Case Studies: Microsoft, Apple, Amazon

 


Day 2: SOURCES OF DIGITAL GROWTH AND PROFIT

 

09:00-09:30

09:30-10:45

Refreshing Day One and Warmup

 5. Key Metrics of Digital Success in Banking: From Value to Profit

  • ROI of Innovation: The Extinction Hedge, Innovation Investments, The ATE Model (Acquisition, Transaction, Engagement), DEM (Digital Experience Monitoring), EIAI (Employee Innovation Awareness Index)
  • The Simplicity Rule: Limited Product Scale, Banking Light
  • The 15 Percent Rule: The Rogers Scale of Market Timing
  • The 4 Ps of Digital Product Development: Pretotyping, Prototyping, Piloting, Proof of Concept; Open Banking and APIs
  • IN DEPTH CASE STUDY: DBS Bank from Singapore, global best practices of creating shareholder value from hybrid digitalization
11:00-12:30 6. Tactical Tools of Transition: From Excellence to Profit

  • CVC: Corporate Venture Capital and the legend of ‘The Triple Bottom-line’
  • Innovation Labs: Co-Labs, Research Labs, Showcase Labs, Best Labs
  • Acceleration, Incubation: The ‘RAI’ Methodology, Corporate R&D
  • Intrapreneurship vs Acquihire: From Google to Barclays Bank
  • New Positions: Design, CX, FinTech, Open Innovation,
  • Platformification: Data Synergies, Cross Financing, Simplicity in Action
  • Case Studies: Citibank from USA, Barclays Bank from UK
12:30-13:30 Lunch
13:30-14:45 7. Digital Corporate Social Responsibility, Long Term Profit Platform

  • Digital Charity: The Barclays Break Even Project, Smile Money from Amazon, Tap and Give, Serving Special Needs by Smart Digital
  • Green vs Digital: Ant Financial and the Forests,30 Climate Risks in Banking, Plastic Free Cards, Carbon Limit Purchase Apps, Cleantech
  • Financial Inclusion: Inclusion by Digital Disruption, The Digital Detachment of Baby Boomers, Location Independence
  • PR and Communication of Digital Risks: Cybersecurity, FinTech Risks, Third Party Risks, Hedging the Crypto-Hype, Roboadvisors and Automated Investment Risks, ‘GAN Risks’ on the Rise
15:00-17:00 8. Summary

  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources
  • Digital Innovation vs Corporate Social Responsibility: Getting it Right

Evaluation and Termination of the Seminar

 


 

TRAINER:  Mr David Gyori

CEO of Banking Reports (London), Co-Author of ‘The FINTECH Book’ (international best seller published by Wiley & Sons), Judge of the European FinTech Awards (Amsterdam), Founding Member of the World FinTech Association (Seoul), Featured Writer of Finance Magnates (Tel Aviv).

 

 

 

Agenda

DIGITAL PERIOD

13th of April -
Emerging Digital Technologies in Financial Services
20th of April -
Global Best Practices in Accelerated Digital Banking Transition
27th of April -
The Future of the Branch and Other Physical Channels
04th of May -
Artificial Intelligence in Banking: Evolution or Revolution
11th of May -
Clayton Christensen and Digital Disruption in Financial Services
18th of May -
Beyond Smartphone in Banking: How 5G Technology Reshapes Digital Devices
25th of May -
The Beauty of Technology in Banking: Digital Convergence in Practice
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